Return Policy
At Lockwood Avenue, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can request a return within 30 days of delivery.
EU Right of Withdrawal
As an EU customer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must inform us of your decision before the 14-day period has expired. Our 30-day return window goes beyond this legal minimum as an added benefit.
Conditions
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Original packaging must be included where possible.
- Sale items and final sale products are not eligible for return.
How to Start a Return
You can request a return directly through our return portal, no need to contact us first.
Once your return request is approved, we'll provide you with further instructions, including a return shipping label if applicable.
Questions?
If you have any questions about your return, feel free to contact us.