THE LOCKWOOD & AVENUE GIFT VOUCHER FOR OUR STORES AND WEBSHOP

Sometimes it's just easier to choose a gift card and avoid the stress of choosing a gift for someone else. This gift card can be sent or picked up in our store. Prefer a digital version by e-mail ? You can order the e-mail gift voucher via this link.

The physical gift voucher is printed on sturdy paper with a luxurious finish, in addition, the voucher is delivered in an envelope with a personal message.

SHIPPED

We can send the gift card to your own address or directly to the recipient, possibly with a personal message (please mention this in the notes in the check-out). We immediately refund the shipping costs of PostNL (Belgium & The Netherlands).

PICK UP AT OUR STORE

Collection in our store is of course also possible, if you want to have this done by the recipient, please state this name in the notes in the check-out.

LAST-MINUTE GIFT VOUCHER BY E-MAIL

You can order this digital voucher here, after checkout within a few minutes in your mailbox at any time of every day.

GENERAL INFORMATION

• The gift voucher cannot be exchanged.
• We will refund shipping costs for the gift voucher. Only for BeNeLux (PostNL).
• The gift voucher can be used online and in our stores
• Gift vouchers from before November 2021:
  • Old gift cards from our store (with barcode) can also be used online
  • Old gift vouchers from our webshop are actually a discount code. These must be entered in the discount code field. To use this webshop gift card in the store, you must first contact us via [email protected], then we will convert this voucher to the new system.
• You can check the balance of your own gift card in the checkout, or via the digital gift card page (this does not apply to discount codes from the old gift card system, it is best to email us).

Do you live in Antwerp or do you have plans to visit our store? If so, choosing pick-up in store is an easy solution and also with the lowest impact on nature. We’re open from Monday till Saturday and also each first Sunday of the month. If you aren’t happy with the product you can exchange right or away or ask for a refund, we will transfer the money back to the account that was used to pay for the order.

We ship all our orders with UPS Carbon Neutral and we offer UPS Standard and UPS Express Saver options. If you order before 14:00h CET UPS aims to deliver your order within 2 workdays in Europe and the rest of the world in 1 to 3 days. We recommend and push for using a UPS Access Point for the delivery, but we can also ship directly to your door.

To protect the environment from unnecessary CO2-emissions, we don't offer a free return option. However, when you return an item we refund the shipping costs you payed when ordering the product. In case you want to exchange a product you don't have to pay the shipping costs a second time. These two benefits only apply for orders inside the EU. All customers have 14 days time to return a product.