How do I return an item?

Unworn items purchased through our webshop can be returned to us within 14 days. You can bring it back to the store or send it to us at your own expense.

Return to store:

• Fill out the return form you received with your order.
• Bring the completed return form along with the product you want to return to our store on the Ijzerenwaag.

Send us a return

• Fill in the return form. You will find it in the box of your order.
• Put it together with the product you want to return in a box.
• Pack the package firmly and neatly: send shoeboxes in a box and not in a bag, do not stick tape on the shoebox...
• Purchase a shipping label from a postal company of your choice and send the package to us at your own expense.

Keep your shipping label and track & trace code until we've processed your return. If the package is lost and you don't have a track & trace code, we unfortunately cannot help you further.

Do you want to exchange a product? Then we recommend you to place a second order as soon as possible for the product you would like to receive instead. This is the most efficient way to get the right product.

Can't find the answer you're looking for? Please contact us at [email protected]