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SHIPPING & PICK-UPS

Even during this Corona Crisis, we prefer to make things as easy as possible for you. Within Antwerp we can deliver your order the same day with an electric cargo bike. You can also pick it up in the shop. All our national and international shipments are shipped by UPS (Standard and Express) and of course always by Carbon Neutral.

Would you like to know more? Take a look at all the information about our shipping and pick-up methods below.

Pick up at the Lockwood Avenue shop

You can pick up your order in person at our Lockwood Avenue shop in Antwerp. If you choose for this 'pick up in store' function, you are going for both an easy and environmentally friendly way to get your package. You can find more information below.

We will first send you an email with the confirmation of your order and as soon as the package is ready, you will receive a new notification after which you can pick it up during our opening hours.

You can pick it up yourself on presentation of the confirmation e-mail in which we mention that the package is ready. If you come yourself, you can try the product on immediately. If you are not able to pick up the product yourself, you will have to send the e-mail to the person who wants to pick it up for you.

Our Lockwood Avenue shop (Ijzerenwaag 1, 2000 Antwerp) is open often and for a long time so you can easily come and pick up your package after your working day. So you don't have to wait at home until the postman finally drops by with your parcel.

Since you are in our shop, you can immediately try on your order and, if desired, exchange or cancel it immediately.

If you cancel an order in the shop, we will refund you immediately using the same payment method you used to make the purchase. We cannot refund in cash. If you prefer a voucher, we can give it to you straight away.

Our Lockwood Avenue shop is located in the city centre (Ijzerenwaag 1, 2000 Antwerp), making it easier to reach than a post office.

Bring your own carrier bag and waste less packaging. In case you have forgotten them anyway, you can use one of our eco-bags. These paper bags are made from agricultural waste and are not only compostable but also 100% biodegradable. What's more, the PaperWise paper is produced completely CO² neutral. These bags cost 1 euro, but because we strive for a better environment Lockwood Avenue pays 50 cents per bag, which means that a bag only costs 50 cents for the customer. In this way we also try to make our customers consciously contribute to an environmentally friendly shopping experience. When checking out your order, you can immediately indicate whether you will bring your own bag or want to use our eco-bags. In the latter case, you will be charged 50 cents extra with your order.

Less CO2 emissions as our warehouse is located at the same location as the shop. So there is no need to drive a UPS van to pick up your package and bring it to you. Of course you should try to get to the shop by foot, bike, public transport or electric car ;)

You can take a look in our shop and who knows, you might come across an exclusive pair of trainers to add to your collection or just the one screw you needed to put your skateboard together.

Same-day-delivery by bike

Easy and fast at your home, that's possible with our same-day-delivery service which is also very ecological. With our electric cargo bike (100% green energy) we deliver orders in Antwerp from Monday to Friday between 15:00 and 18:00.

Someone must be present at the address, if this is not possible please let us know in good time via [email protected] or +32 3 336 49 96. This saves a lot of time and wasted effort. If the doorbell differs from your name, please indicate this when ordering by adding a comment before going to the payment page.

Antwerpen is quite a big concept, the province or the city is already a big difference! Within the ring or just a tad outside of it is often no problem at all. If you live further than 3 kilometres from our shop, it can be difficult to deliver your package by bike. We would like to do it, but we also depend on the number of parcels and how far apart they are. We only have one bike, the battery can run out if there are a lot of kilometres to cover and also in terms of time it has to be feasible to guarantee same-day delivery. If we can't find a solution we will call you or contact you via email for another solution.

Orders placed on weekdays before 15:00, will be delivered the same day between 15:00 - 18:00. Do you place an order at the weekend? Then it will be delivered on the first Monday. In busy periods such as sales/sales, Black Friday or on some holidays, this can sometimes take a day longer. If something does come up, we will always contact you by phone, and otherwise by mail.

We do our best to deliver all shipments between 15:00 and 18:00. On busy days this can lead to delays. On very busy days we will start with the orders from the night before in the morning, but we will contact you first.

This is certainly possible, please indicate the desired delivery day (Monday to Saturday) as a comment when placing your order. Already ordered? Please call us on +32 3 336 49 96, so we can take this into account.

This can happen, just call us on +32 3 336 49 96 and we will contact the deliveryman.

All orders delivered by bike will be provided with our ecological bag unless the product does not fit in it like a skateboard. These paper bags are made from agricultural waste and are not only compostable but also 100% biodegradable. In addition, the PaperWise paper is produced completely CO² neutral.

No CO2 emissions as our warehouse is located at the same location as the shop. So there is no need to drive a UPS van to pick up your parcel and bring it to you. The bike is electric and we provide it with 100% green electricity.

CO2-neutral shipping with UPS Standard or Express Saver

If you still want your parcel to be delivered at home or to a postal point, then that is certainly possible! Lockwood Avenue also strives for environmental friendliness in this way.

Bestellingen geplaatst op weekdagen voor 16u, worden diezelfde dag nog verzonden. Plaats je een bestelling in het weekend? Dan wordt deze op de eerste maandag verzonden. In drukke periodes zoals de sales/ solden, Black Friday of op sommige feestdagen, kan dit soms een dagje langer duren. Zodra je bestelling bevestigd is, krijg je via mail de tracking code en updates: wanneer het verzendlabel afgedrukt is, als je pakketje klaar staat voor verzending, wanneer het onderweg is en als het afgeleverd is.

Usually UPS delivers our parcels within 3 working days, all over the world. In our country and neighbouring countries you can expect an order within 1 working day after shipment. If there is something unclear in the tracking, or if it takes longer than expected, please contact us at [email protected] with your order number (e.g. LA31234).

This varies per country, UPS Standard or Express and also when delivered to an Access Point or at home. If you add the product of your choice to your basket, and go to the checkout, you can view the shipping costs. For launch products that are available via raffle, we use the shipping costs listed in the rules of the launch.

Lockwood Avenue pays 50 cents extra per shipment to UPS so that everything can be shipped in a CO2-neutral way. This means that per shipment, projects are supported that reduce CO2 emissions. In this way we neutralise the emissions of the van that brings the order to your home or to a delivery point.

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