You can pick up your order in person at our Lockwood Avenue shop in Antwerp. If you choose for this 'pick up in store' function, you are going for both an easy and environmentally friendly way to get your package. You can find more information below.
We will first send you an email with the confirmation of your order and as soon as the package is ready, you will receive a new notification after which you can pick it up during our opening hours.
You can pick it up yourself on presentation of the confirmation e-mail in which we mention that the package is ready. If you come yourself, you can try the product on immediately. If you are not able to pick up the product yourself, you will have to send the e-mail to the person who wants to pick it up for you.
Our Lockwood Avenue shop (Ijzerenwaag 1, 2000 Antwerp) is open often and for a long time so you can easily come and pick up your package after your working day.
Since you are in our shop, you can immediately try on your order and, if desired, exchange or cancel it immediately.
If you cancel an order in the shop, we will refund you immediately using the same payment method you used to make the purchase. We cannot refund in cash. If you prefer a voucher, we can give it to you straight away.
Our Lockwood Avenue shop is located in the city centre (Ijzerenwaag 1, 2000 Antwerp).
Orders placed on weekdays before 4pm will be shipped the same day. Did you place an order on the weekend? Then it will be shipped on the first Monday. In busy periods such as sales, Black Friday or on some holidays, it may take a day longer. As soon as your order is confirmed, you will receive an e-mail with the tracking code and updates: when the shipping label is printed, when your package is ready for shipment, when it is on its way and when it has been delivered.
If you live in the Benelux and choose a delivery via PostNL, you can usually expect your package within 1-2 working days.
UPS usually delivers our packages within 3 working days, all over the world. In our country and neighboring countries you can expect your order within 1 business day after shipping.
If there is something unclear in the tracking, or if it takes longer than expected, please contact us at [email protected] with your order number (e.g. LA31234).
If you add the product of your choice to your basket, and go to the checkout you can see the shipping costs. These will depend on the postal company you choose (PostNL or UPS) and where you live. For launch products that are available via raffle, we use the shipping costs listed in the rules of the launch.
Lockwood Avenue pays 50 cents extra per shipment to UPS so that everything can be shipped in a CO2-neutral way. This means that per shipment, projects are supported that reduce CO2 emissions. In this way we neutralise the emissions of the van that brings the order to your home or to a delivery point.