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SHIPPING & PICK-UPS

We also prefer to make things as easy as possible during this Corona Crisis. Within Antwerp we can deliver your order the same day thanks to a beautiful cargo bike that “Fietsen De Geus” has made available. You can also pick up in the store, provided you can also respect the safety around Corona. We ship all our national and international shipments as usual with UPS and of course always Carbon Neutral.

 

Do you want to know more? View below all information about our shipping and collection methods.

Pick up at the Lockwood Avenue store

You can personally pick up your order in our Lockwood Avenue store in Antwerp. If you opt for this 'pick up in store' function, you are going for both an easy and an environmentally friendly way to get your package. Below you will find more information.

You can only pick your order up on weekdays between 13:00 and 16:00, as usual you will receive a confirmation by e-mail when we have placed your order. Our warehouse is located at the store, so there are no shipping times associated with it. We print your order, search for the products in our warehouse and then prepare them for you. Once you have received a confirmation via e-mail, you can pick up the order. If you don't see anyone in our shop (the lockwood side), you can call the mobile phone number that is stuck on the door. We ask you to be patient and treat each other and our staff with respect, safety first!

We will first send you an email with the confirmation of your order and as soon as the package is ready, you will receive a second notification.

Our Lockwood Avenue store (Ijzerenwaag 1, 2000 Antwerp) is open long and often, so you can easily pick up your package after your working day (consult our opening hours here). So you should not wait at home until the postman finally comes with your package.

Since you are in our store, you can immediately fit your order and, if desired, exchange or cancel it immediately.

If you cancel an order in the store, we will immediately refund you using the same payment method with which you made the purchase. We cannot refund in cash.

Our Lockwood Avenue store is located in the city center (Ijzerenwaag 1, 2000 Antwerp), making it easier to reach than a post office.

Bring your own carrying bag and waste less packaging. If you have forgotten these, you can use one of our eco bags. These paper bags are made from agricultural waste and are not only compostable, but also 100% biodegradable. In addition, the PaperWise paper is produced completely CO² neutral. These bags cost 1 euro, but because we strive for a better environment, Lockwood Avenue pays 50 cents per bag, so that a bag costs only 50 cents for the customer. In this way, we also try to make our customers consciously participate in an environmentally friendly shopping experience. When checking out your order, you can immediately indicate whether you will bring your own bag or want to use our eco bags. In the latter case, an extra 50 cents will be charged immediately with your order.

Less CO2 emissions since our warehouse is in the same location as the store. So there is no UPS van driving around to pick up your package and bring it to you. Of course, try to get to the store on foot, by bicycle, public transport or an electric car ;)

You can take a look at our store and maybe you will come across an exclusive pair of sneakers to add to your collection or just that one screw you needed to assemble your skateboard.

Same-day delivery by bicycle

Since the Corona Crisis, we have seen a large rise in orders from the area for which we are very grateful! "Fietsen De Geus" is actively supporting local entrepreneurs by providing them with an electric cargo bike to deliver orders ecologically. We are one of those local companies that can make use of this.

From now on, local orders will be delivered the same day with a De Geus cargo bike! Of course with respect for each other and all measures related to the Corona virus.

We follow the rules for a safe delivery, we hope you can respect them too. Be patient and keep enough distance from each other.

Antwerp is quite a big concept, the province or the city is already a big difference? Within the ring or just outside it is often no problem. If you live further than 3 kilometers from our store, it can be difficult to deliver your package by bicycle. We would like to do it, but we also depend on the number of packages and how far apart they are. We only have one electric cargo bike, the battery can drain if you have to travel a lot of kilometers and it must also be feasible in time to guarantee same-day delivery. If we can't figure it out, we will call or contact you by email for another solution.

Orders placed on weekdays before 3 pm will be delivered the same day. Are you placing an order during the weekend? Then it is brought on the first Monday. In busy periods such as sales / sales, Black Friday or on some holidays, this can sometimes take a day longer. If something does intervene, we will always contact you by telephone, otherwise by email.

We do our best to deliver all shipments between 3:00 PM and 6:00 PM. This can end on busy days. On very busy days we will start with the orders from the night before, but then we will contact you first.

All orders that come with the bike are provided with our ecological baby carrier unless the product does not fit in here like with a skateboard. These paper bags are made from agricultural waste and are not only compostable, but also 100% biodegradable. In addition, the PaperWise paper is produced completely CO² neutral.

No CO2 emissions as our warehouse is in the same location as the store. So there is no UPS van driving around to pick up your package and bring it to you. The bicycle is electric and we provide it with 100% green electricity.

CO2 Neutral shipping with UPS Standard or Express Saver

If you still want to have your package delivered at home or at a postal point, that is certainly possible! Lockwood Avenue also strives for environmental friendliness in this way.

Even in these times, UPS continues to do its best to deliver packages. Because shops are closed and people order more online, it is also busier than usual at UPS, so your package can take longer to travel than indicated. At the moment we have disabled deliveries to Access Points and our daily order deadline has been brought forward to 2:00 PM.

Orders placed on weekdays before 4 pm (2 pm during the Corona measures) will be shipped the same day. Are you placing an order during the weekend? Then it will be sent on the first Monday. In busy periods such as sales / sales, Black Friday or on some holidays, this can sometimes take a day longer. Once your order has been confirmed, you will receive the tracking code and updates by email: when the shipping label has been printed, when your package is ready for shipping, when it is on the way and when it has been delivered.

Lockwood Avenue pays an extra 50 cents to UPS per shipment so that everything can be shipped in a CO2-neutral way. This means that per shipment, projects are supported that counteract CO2 emissions. For example, we neutralize the emission of the van that brings the order to your home or a delivery point.

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